LEIO Code Support
This page tells users and reviewers how to get help with LEIO Code, the read-only repository inspection app published by JAI.
What we can help with
- Authentication or access problems.
- ChatGPT connection issues.
- Repository inspection failures or obviously incorrect results.
- Privacy requests and data handling questions.
- Security reports and suspected abuse.
What to include in your message
- A short description of the problem.
- The time the issue happened and your timezone.
- The tool or prompt you were using.
- Relevant screenshots or error messages.
- No passwords, bearer tokens, or secrets.
Security reporting
If you believe you found a security issue, contact contato@getjai.com instead of posting the details publicly. Include enough information for reproduction and impact assessment.
Reviewer guidance
If OpenAI review requires a demo account, JAI should provide credentials that work outside internal networks and do not require MFA, SMS, or one-time email verification.